Article last updated: 14 September 2026. Information verified against the PNG ICA website on 10 September 2026.
To submit a PNG eVisa refund request, email [email protected] with your application reference and payment details. The $50 USD Online Lodgment Service Fee is strictly non-refundable, while the Migration Services Fee may be refundable in limited cases. PNG ICA publishes no formal appeal procedure for rejected applications and no published overstay fine amounts. This guide explains the 2026 rules for refund eligibility, appealing a rejection, and penalties for overstaying your electronic visa for Papua New Guinea.
Disclaimer: This is an independent information portal for travelers, not affiliated with the Papua New Guinea Immigration and Citizenship Authority (ICA). Always verify critical details on the ICA website.
PNG eVisa Refund Eligibility and Request Process in 2026
The $50 USD OLSF is non-refundable in all circumstances for your PNG eVisa; the MSF may be refunded in very limited cases. Refund requests go directly to PNG ICA, not the third-party provider.
PNG eVisa Fees Explained: MSF vs OLSF
| Fee | Amount | Refundable? |
|---|---|---|
| MSF | Varies (levied in AUD) | Limited circumstances only |
| OLSF | $50 USD | Non-refundable (all cases) |
Does a Rejected Application Qualify for a Refund?
A rejected PNG eVisa does not guarantee a refund. The OLSF stays non-refundable even when denied; the MSF is refundable only in very limited circumstances.
Email your request
Send your application reference, payment date, reason, and bank details to [email protected]
Postal alternative
Write to PO Box 1790, Boroko, NCD, Papua New Guinea
Follow up after 6 weeks
No published timeline exists; send a follow-up email after 6 weeks
Do NOT chargeback
Initiating a chargeback through your bank halts the administrative refund process entirely
One traveler reported: “I emailed [email protected] on 2 March 2026 for a duplicate charge refund. I received no response for 7 weeks, then after a follow-up email, the MSF portion was refunded in 10 weeks.” (shared with permission)
Appealing a Rejected PNG eVisa Application in 2026
PNG ICA publishes no formal appeal procedure or deadline for rejected eVisa applications. Contact ICA at [email protected] with your rejection letter and application reference number. Alternatively, submit a fresh PNG eVisa application, which typically processes within 10 business days.
- Contact PNG ICA at [email protected] with your rejection letter and application reference number.
- Visit the ICA office in person: Ground Floor, Central Government Officers (Tower A), Melanesian Way, Waigani, Papua New Guinea.
- Submit a fresh PNG eVisa application as a new application is processed within 5-10 business days, while an informal review has no set timeline.
What Documents Do You Need for a PNG eVisa Appeal?
Prepare the following supporting documents before contacting ICA about a rejected PNG eVisa:
- Passport copy (biodata page)
- Payment receipt showing the transaction ID
- Rejection letter from ICA
- Written reason statement explaining why the decision should be reconsidered
A PNG eVisa refund request submitted alongside an appeal does not guarantee fee recovery, as the $50 USD Online Lodgment Service Fee remains non-refundable in all circumstances.
Penalties for Overstaying Your PNG eVisa in 2026
Under Section 42 of the Papua New Guinea Immigration Act 1978 (as amended), overstaying beyond the visa validity period is an offence. ICA may impose daily fines, detention, or a re-entry ban. Overstaying a PNG eVisa can result in daily fines, detention, and deportation; self-report to the ICA office in Waigani to regularise your status. The PNG eVisa refund request process does not apply to overstay penalties, which are separate financial obligations owed to the Papua New Guinea government. According to the PNG ICA website, specific fine amounts are not published online, so travellers must contact ICA directly for current rates.
What to Do If You’ve Already Overstayed
Go to the ICA office at Ground Floor, Central Government Officers (Tower A), Melanesian Way, Waigani, Papua New Guinea and self-report before departure.
Will an Overstay Affect Future PNG Visa Applications?
An overstay is likely flagged in the ICA system and may trigger a re-entry ban. Disclose any prior overstay voluntarily on future applications to avoid automatic refusal of your next PNG eVisa.
PNG eVisa Refunds, Appeals and Overstay FAQ
How do I submit a PNG eVisa refund request?
Email [email protected] with your application reference and payment details.
Is the PNG eVisa processing fee refundable if rejected?
No. The OLSF of $50 USD is non-refundable in all circumstances. The MSF is refundable only in very limited circumstances, and rejection does not automatically qualify.
How long does a PNG eVisa refund take to process?
PNG ICA does not publish a timeline. Follow up by email if you do not receive a response within 6 weeks.
Can I appeal a rejected PNG eVisa application?
PNG ICA publishes no formal appeal procedure. Contact ICA directly with your rejection letter, or submit a fresh application.
What are the penalties for overstaying a PNG eVisa in 2026?
Overstaying can result in daily fines, detention, deportation, and a re-entry ban. Contact PNG ICA directly for current rates.
Can I extend my PNG eVisa from inside the country?
There is no automated online extension. Contact the ICA office in Waigani at Ground Floor, Central Government Officers (Tower A), Melanesian Way, where extensions are handled case-by-case.
I was charged twice. Can I get a refund for a duplicate payment?
Yes, if a technical malfunction on the ICA eVisa portal caused a duplicate charge. Email [email protected] with both transaction IDs. Do not initiate a chargeback.
I changed my bank account since paying. What do I do?
Email PNG ICA with your old and new bank details and proof of the change. Do not send new bank details unsolicited unless asked.
How do I contact PNG Immigration about my refund or appeal?
Email [email protected] for refunds, or visit www.ica.gov.pg for general enquiries. Postal: PO Box 1790, Boroko, NCD, Papua New Guinea.
